The Ordinary

FAQ

Updated August 24, 2026

What can I buy here?

Available ranges include skincare, body and hair care, makeup, selected sets, and personal-care accessories. Refer to each product page for current details, directions, and cautions.

Do orders receive free shipping?

The checkout shows whether a free or paid option applies to the destination and order.

What timing should I expect?

Preparation is normally 1–2 business days, followed by an estimated 2–4 business days in transit. Carrier timing is not guaranteed.

Are preference returns allowed?

No. Eligible claims concern damage, defects, incorrect supply, or a material description issue reported within 30 days of delivery.

How is a damaged or incorrect item reported?

Send the order number, checkout email, explanation, and clear photos or video of the item and packaging.

How can I pay?

The options visibly offered for the order at checkout are the active choices. They can vary by eligibility, device, or transaction and remain subject to authorization.

How can support be reached?

Use the details at the end of this page. Include the order number and checkout email when the question concerns an order.

Are cookies and measurement technologies used?

Essential cookies operate core features. Optional analytics and advertising-measurement technologies may also be used where consent and law permit.

Where can I read all rules?

Review the Shipping, Refund, Payment, Privacy, and Terms pages for complete details.


Email: thuyta49584@gmail.com
Mailing address: 338 W Jefferson St, Phoenix, Arizona, 85003, US
Phone: (602) 556-5764